Shipping - Returns
Update
SHIPPING METHODS
PRODUCT SHIPMENTS
All products are shipped within 1-2 business days after your order has been paid, provided they are not marked as unavailable. If, nevertheless, a product is unavailable due to a system error, we will inform you by e-mail or by phone about the status of your order. Unavailable products are shipped as soon as they become available, and after we have informed you of the waiting time required.
SHIPPING METHODS
The products in your order are shipped by courier service or to a BOX NOW locker of your choice. Once your order has been dispatched, you are notified by email, which includes the tracking number of the shipment.
The courier shipping cost for all of Greece is €3.00.
BOX NOW SHIPPING AND COLLECTION TERMS
Delivery time: Your shipment arrives at the locker of your choice within 2 business days from the completion of your order (weekends and public holidays are excluded).
Storage period: Your parcel will wait in the locker for 48 hours. An extension of a further 24 hours is possible, if you request it.
Collection process: To open the locker, you will need the unique 6-8 digit code you will receive (via SMS, Viber or email) at your contact details. This message also includes details of the locker, access instructions and the storage period.
Confirmation & returns: Entering the code is equivalent to a handwritten signature and proves collection. If the order is not collected and is returned to us, the shipping costs are not refunded but are withheld.
Contact: For any question regarding the shipment, you can contact BOX NOW S.A. directly at +30 211-100 5304 or by email at care@boxnow.gr.
BOX NOW SHIPPING CHARGES
The charge for BOX NOW shipments is €2.95 for all of Greece.
Cash on delivery is not available for BOX NOW shipments.
For orders over €40.00 shipping is FREE, whichever shipping method is selected.
RETURNS
You have the right to return "UNACCEPTABLE" products within 10 days from the date you received them.
The product must be in the condition you received it, and the special markings (tags/barcode) must not have been removed.
Returns will only be accepted after company approval, once the returned products have been inspected.
The company bears no responsibility for any damage or deterioration of the products after their use and is in no way obliged to replace them.
Cases of Exchanges – "UNACCEPTABLE PRODUCTS"
Products whose packaging has been damaged, visibly due to carelessness during transport.
Products that do not match those in your order.
Refunds
REFUNDS ARE NOT ISSUED. The company is obliged to replace "UNACCEPTABLE PRODUCTS" with the same or similar products of the same category and DEFINITELY of the same value.